Terms & Conditions

Reservations

A reservation with Creative Incentive implies an acceptance of the following terms and conditions: A reservation application must be completed, signed and returned to Creative Incentive.
A deposit equal to 30% of the total cost of the programme shall occur upon confirmation of all services.
The balance of the whole cost must be received by Creative Incentive at least thirty (30) days prior to the first day of the reservation dates. All reservations made with less than 30 days remaining until the date of departure must be accompanied by the full amount of the requested services' cost.
Methods of payment for deposit and balance:
A) By credit card using Visa or MasterCard. Details for paying by credit card will be sent upon confirmation. Note: Payments made by credit card will require an additional payment equal to five percent (05 %) of the total amount charged to cover merchant fees.
B) By wire SWIFT transfer according to the following bank details :
CREATIVE INCENTIVE Society
Bank : ATTIJARI WAFA BANK
Adress : Marrakech expansion, Angle BD ZERKTOUNI et Rue IBN AICHA,
Marrakech, MAROC
Account R.I.B.N°:007 450 0000005985000416 76
SWIFT code : B.C.M.A.M.A.M.C
A copy of the transfer receipt should be sent by e-mail or fax to Creative Incentive at 00 (212) 24 44 65 93.

Cancellations Fees

A client who cancels more than fortyfive (45) days prior to the first day of the reserved dates will be reimbursed in full except for 60 € (sixty euros) per person (registration costs). If a client cancels at less than 45 days, Creative Incentive will deduct a percentage of the entire cost, as follows: 45-30 days, 45%; 30-15 days, 65%; and 05-07 days 85%. Failure of the client to appear prior to 07 days and point of departure will result in a cancellation cost equal to the entire cost of the tour.
In the case of a tour being cut short by the client, no matter what the cause may be, no reimbursement will take place.

Insurance

Creative Incentive carries liability insurance and conforms to Moroccan laws regulating insurance standards in the travel and tour agency industry. However, we advise our clients to carry multi-risk insurance to guard against cancellations, sickness, injury, costs of search and rescue, or loss of property during their entire tour.

Responsibility

Clients are expected to respect the Moroccan laws and authorities, especially those concerning police, customs, and health, throughout their travels in Morocco. The information provided by Creative Incentive to our clients concerning the responsibilities of tourists visiting Morocco should not be misconstrued to mean that Creative Incentive is responsible for the actions of our clients.
Creative Incentive acts in good faith and in cooperation with providers of other services (transportation, hotels, guides, restaurants). If circumstances require it, Creative Incentive reserves the right to modify certain itineraries or services with or without notice.

Prices

All rates featured on our programmes are valid until December 15th, 2007.

Specific Conditions

Different specific conditions may apply to special groups or events. Clients will be informed of these conditions upon confirmation of the requested services by several programmes